At DressHive, each garment undergoes rigorous quality inspection to ensure it meets our standards for comfort, fashion, and durability. Our made-to-order approach for select collections means processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons—longer than typical fast-fashion retailers. Order cancellations are only accepted within 24 hours of purchase by emailing [email protected]. Beyond this period, your elegant piece enters our specialized production cycle and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We proudly stand behind our craftsmanship that delivers figure-flattering, expressive fashion designed for longevity. You may return unworn items with original tags intact within 21 days of delivery—significantly longer than industry standards. For exchanges, we allow 30 days to accommodate international shipping delays common with our premium, durable fabrics. Initiate returns through www.dresshive.shop and select your preferred exchange option. Please note: Final sale items marked "Non-Returnable" and personalized pieces are excluded from this policy, reflecting their unique nature.
To maintain our luxury standards and ensure every garment remains in pristine condition for future customers, returns must: (1) Show absolutely no signs of wear, perfume, makeup, or deodorant stains (2) Include all original packaging including DressHive's protective garment bags and elegant wrapping (3) Have all security tags and labels fully intact. Our quality team conducts comprehensive three-point inspections upon receipt. Items failing inspection due to wear or damage will be returned to you at your expense within 10 business days, accompanied by a detailed condition report explaining the findings.
Refunds typically process within 10 business days after we receive and verify your return—this extended timeframe accounts for our meticulous artisan-quality verification process ensuring each returned piece maintains our high standards for elegance and wearability. The refund amount excludes original shipping fees and any applicable return shipping charges. For payments processed through PayPal or credit cards, please allow an additional 3-5 banking days for the funds to appear in your account, as this depends on your financial institution's processing timelines.
Customers are responsible for return shipping costs unless the return results from our error (incorrect or damaged item shipment). We strongly recommend using insured, tracked shipping methods—DressHive cannot assume liability for return packages lost in transit. For exchanges exceeding $300 in value, we provide complimentary prepaid DHL shipping labels (the label cost will be deducted from your refund if unused). This policy ensures your elegant fashion investments remain protected throughout the return journey.
Report any quality issues or manufacturing defects within 7 days of delivery by emailing [email protected] with detailed photographs or videos clearly showing the concern. We will immediately arrange free return shipping and expedite a replacement (subject to availability) or issue a full refund including original shipping costs. This exception to our standard return policy reflects our unwavering commitment to quality and customer satisfaction, ensuring every DressHive piece meets our promises of comfort and durability.
Custom-made, dyed-to-order, and personalized pieces representing individual style expression are final sale and cannot be returned. For holiday season purchases (November 15 - December 24), the return window generously extends to January 15 to accommodate gift-giving needs. Wedding and bridal collections featuring our most elegant designs have separate policies—please consult your personal stylist during the ordering process. DressHive reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our dedicated Style Concierge Team at [email protected] (response within 48 hours). Always include your order number and detailed photographs for damaged items to expedite resolution. Visit www.dresshive.shop for live chat support during Central European Time business hours, where our fashion experts can assist with your fit and style concerns.
