Our thoughtfully curated collections feature limited quantities to maintain exclusivity and ensure each piece reflects our brand's dedication to quality craftsmanship and enduring style. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar elegant and comfortable designs, (2) full refund processed within 5-7 business days, or (3) store credit with 15% bonus value for your next purchase of our durable, expressive fashion pieces. This approach reflects our commitment to quality over mass production while ensuring your satisfaction with our brand's distinctive aesthetic.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium fabrics and expert craftsmanship that ensures both comfort and longevity in every garment. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For canceled orders due to pricing errors, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's integrity and commitment to fair value for our quality apparel.
Each order undergoes meticulous quality inspection and careful packaging to ensure your elegant fashion pieces arrive in perfect condition. Standard processing takes 3-5 business days. During peak seasons and new collection launches, processing may extend to 5-7 business days to maintain our quality standards. You will receive detailed tracking information via email once your package ships. For special made-to-order items requiring additional craftsmanship time to achieve the perfect fit and style, estimated delivery windows will be clearly displayed during checkout to respect your expectations and our commitment to quality.
We utilize premium shipping partners to ensure your sophisticated apparel arrives in perfect condition, ready to become a lasting part of your wardrobe. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days to account for customs and careful handling. All international packages include comprehensive prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking timeless, durable pieces that express personal style while providing exceptional comfort and fit.
We accept returns within 21 days of delivery for store credit or exchange, giving you ample time to ensure your purchase meets our standards of comfort, fit, and style expression. Items must be unworn, unwashed, and in original condition with all tags attached. Return processing may take 10-14 business days after we receive your package, as each returned item undergoes thorough quality inspection to maintain our standards for durable, high-quality fashion. Final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusivity and integrity of certain specialty collections.
All visual content including product imagery, lifestyle photography, design sketches, and unique pattern creations are protected intellectual property representing our brand's distinctive approach to elegant, personalized fashion. Unauthorized commercial use, including replicating our unique designs, fit specifications, or using images for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive aesthetic that balances comfort with sophisticated style and personal expression through durable, well-crafted garments.
Our dedicated style consultants are available via email at [email protected] for any inquiries regarding fit, styling, fabric care, or general assistance. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods and new collection launches). For urgent matters regarding existing orders, please include your order number in the subject line. We value thoughtful, personalized communication that matches our brand's considered approach to creating fashion that combines comfort with elegant self-expression through durable, well-fitting garments designed to last.
